Talon x PRX Elephant Pants - In Stock!

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FAQ

All of your most frequently asked questions in one place!
We are continually updating this page so be sure to email us with specific questions - or join our Discord today!

supportPRX Official Jersey FAQ

This years Jersey has been extremely popular and we have continually re-stocked it throughout the year. If you missed your chance, be sure to follow us on socials and join our Discord server for the latest updates!

The PRX Official Jersey 23/24 has been discontinued and will not be re-stocked.

The PRX Official Jersey 22/23 has been discontinued and will not be re-stocked.

The PRX Official Jersey 21/22 has been discontinued and will not be re-stocked.

Apologies, but we currently don't provide custom name and number printing services. However, if you'd like to print your own personalized name and number, feel free to drop us an email at support@pprx.team, and we'll gladly provide you with the dimensions and fonts we use for our VALORANT roster and you may choose a custom printer of your choice.

We have a dedicated size chart available for your convenience, which can be found here. Please take note that for our Jerseys, we have received feedback from customers stating that they tend to run one size small. Therefore, if you typically wear a size L, we recommend opting for an XL for optimal comfort.

supportShipping & Returns

We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-3 business days. Shipping times may vary depending on your location. You will receive a confirmation email with tracking information once your order has been shipped. For more information, please review our Shipping Policy page.

Please note that Paper Rex does not cover custom duties and taxes associated with international orders. Any applicable customs fees, import taxes, or other additional charges are the responsibility of the customer. We recommend contacting your local customs office or relevant authorities to obtain information about potential fees or taxes before placing an international order.

We use a wide variety of regional and internationally recognized courier services. Please contact us for more information on your specific order.

Yes, we offer international shipping to many countries. During the checkout process, you can enter your address to determine if we ship to your location. Please note that international orders may be subject to customs fees, import taxes, or other additional charges imposed by your country's customs authorities.

The short answer, yes. Please read our shipping policy for more details. The Paper Rex shop does not cover additional taxes and import duties. Shipping charges are only cover freight expenses.

Please fill addresses in Chinese. 请提供中文地址以便派送.

For tax/duty purposes, the courier companies we work with will require 'National ID/Tax ID' numbers for orders for certain countries. If you're a customer from Indonesia or China we'll get in touch with you via e-mail to inquire about your National ID information needed to process your order.

Absolutely! Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. We'll be sending your tracking number through EasyParcel, DHL, or Paper Rex Shop. Keep an eye out for it to stay updated on the status of your shipment. Don't forget to check your spam folders as well. Sometimes, important emails containing tracking numbers may end up there.

If your order arrives damaged or if any items are missing, please email our customer support team immediately. Provide us with your order details and any relevant information or photos of the damage. We will investigate the issue and assist you in resolving it as quickly as possible.

We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request. However, please note that once an order has been shipped, it cannot be modified or canceled.

We do not offer free shipping as a standard service. However, we occasionally run campaigns where free shipping is provided if the cart size reaches a specific threshold. Stay tuned for our promotional offers to take advantage of these opportunities for free shipping.

We have a 14-day return policy on non-sale items. To find out more about our refund policy, read this.

supportAdditional Questions

We offer a range of payment options. You can make a purchase using VISA, Mastercard, American Express, Apple Pay, PayPal, or GrabPay. Simply choose the payment method that suits you best during the checkout process.

Yes, we frequently offer discounts and promotions on our products. To stay updated on our latest deals, promotions, and exclusive offers, we recommend subscribing to our shop newsletter and following us on social media.

Yes, we offer gift cards for purchase on the Paper Rex Shop. You can choose from a range of denominations, including SGD $10, SGD $25, SGD $50, and SGD $100 gift cards.

If you're interested in wholesale or bulk purchasing, please reach out to our customer support team with your inquiry.

Unfortunately, we do not offer custom orders or personalized items.

Our merchandise is designed in Singapore unless otherwise stated. However, from time to time, we collaborate with partners and designers from other countries.

We completely understand your enthusiasm for having our team sign your merchandise. However, due to their busy competition schedule, we are unable to accommodate individual signing requests. If you're eager to get your items signed, we welcome you to attend one of our fan meetups.

You can reach our customer support team via email at support@pprx.team. Feel free to reach out to us with any questions, concerns, or inquiries, and we'll be happy to assist you.

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