We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: Return shipping expenses will be covered by the customer.
You can always contact us for any return/refund questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All Gift Card products are strictly non-refundable. Gift cards are valid for 1-year from purchase date.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sale Items and Events
Unfortunately, we cannot accept returns or exchanges on SALE items. Additionally, any discounts applied during sales campaigns (e.g. Black Friday, 11.11 etc) will not be eligible for refunds or exchanges. Please check your order carefully before checking out!
Paper Rex does not cover the shipping costs for returns and exchanges.